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i-Serv Customer Care

We’re Here to Help

Our Customer Care team is here to assist you with any questions, or concerns you may have.

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For direct assistance from our support team,

 open the i-Serv App on your device and select Support .

  • What is i-Serv?
    i-Serv is an online marketplace connecting users with trusted professional services such as chefs, plumbers, electricians, drivers, cleaners, and more in Lagos.
  • Is the i-Serv App available on Android and IOS?
    Yes, i-Serv App is available on IOS and Android. Download i-Serv App for IOS from the Apple Store here. Download i-Serv App for Android from the Google Play Store here
  • What services are offered on i-Serv?
    i-Serv offers a variety of services including chefs, plumbers, electricians, drivers, cleaners, hair braiders, masseurs, makeup artists, painters, nail technicians, and barbers.
  • Is there a subscription fee to use i-Serv App?
    No, there is no subscription fee to use i-Serv.
  • Is i-Serv available outside Lagos, Nigeria?
    Currently, i-Serv primarily serves the Lagos area, focusing on urban locations such as Victoria Island, Ikoyi, Lekki, and more.
  • When does the i-Serv App Launch?
    The i-Serv App is available now on iOS and Android. Download i-Serv App for IOS from the Apple Store here Download i-Serv App for Android from the Google Play Store here
  • How does i-Serv work?
    You can browse services on the platform, compare professionals, and book trusted experts for your home or business needs. Payments are secure, and all professionals are verified.
  • How can I book a service on i-Serv?
    You can easily book a service through the i-Serv app by selecting the service you need, choosing a provider, and scheduling the appointment.
  • How do I pay for services?
    Payments for rendered services are made securely through the i-Serv platform using various methods, including credit/debit cards or other electronic payment options.
  • Can I negotiate prices with Service Providers?
    Yes, i-Serv allows you to communicate with Service Providers and negotiate pricing before booking.
  • Can I cancel or reschedule a booking?
    Yes, you can cancel or reschedule a booking, but make sure to review the provider's cancellation policy as some may charge a fee for last-minute changes.
  • Are there any additional fees for using i-Serv?
    There are no hidden fees. The price you agree on with the Service Provider is what you will pay, and all transactions are transparent.
  • Where do I sign up to become a service provider?
    First, download the i-Serv App ➡️Download i-Serv App for IOS from the Apple Store here. ➡️Download i-Serv App for Android from the Google Play Store here Next, fill out the form to provide your profile details. From there, simple follow the process through the App.
  • How are Service Providers vetted on i-Serv?
    All Service Providers undergo a thorough verification process, including background checks and professional credential validation.
  • What happens if I’m not satisfied with the service?
    If you're not satisfied with the service, you can contact i-Serv Customer Support for assistance, and we will help mediate between you and the Service Provider.
  • How do I contact Customer Care for i-Serv App?
    Open the i-Serv App on your device and select Support for direct assistance from our support team.

We’re Here to Help

Submit a request below

More Ways to Contact Us

Send A Request in the App

Open the i-Serv App on your device and select Support for direct assistance from our support team.
 

Our Customer Care team is here to assist you with any questions or concerns you may encounter. 

Email Support 

For general inquires only send us an email at           

Info@i-serv.app, and we’ll respond within 48 hours.

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*Please note this email is not monitored for immediate response. To assist you adequately, App related request should not be sent to this email. Please utilize the support tab in the i-Serv App for assistance with customer and service provider requests.

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